Privacy policy
Privacy Policy
Last updated: October 10, 2026
NexCartique operates this online store and website, including its content, features, products, and services, to provide customers with a convenient shopping experience. Our store is powered by Shopify, which helps us provide these services.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. We handle your personal information in accordance with this policy and applicable law.
1. Personal Information We Collect
Depending on how you use our website, we may collect the following information:
- Contact information: Your name, email address, phone number, billing address, and shipping address.
- Order information: Products viewed or purchased, order details, returns, exchanges, and cancellations.
- Payment information: Payment method, transaction details, and payment confirmation. Payments may be processed securely by third-party payment providers.
- Account information: Your account details, preferences, and settings, if you create an account.
- Communications: Information you provide when contacting our customer support team.
- Device and usage information: Your IP address, browser type, device information, and interactions with our website.
- Technical information: Information collected through cookies and similar technologies to help operate and improve our store.
Please do not send payment passwords, OTPs, or other sensitive authentication details through our contact forms or email.
2. How We Collect Information
We may collect personal information:
- Directly from you when you place an order, create an account, subscribe to emails, or contact us.
- Automatically when you browse our website through cookies and similar technologies.
- From Shopify and service providers that help us operate our store.
- From payment, delivery, and other service providers when necessary to fulfil your order.
3. How We Use Your Information
We may use your information to:
- Process payments and fulfil orders.
- Arrange shipping and delivery.
- Provide order updates and customer support.
- Handle returns, refunds, exchanges, and cancellations.
- Maintain customer accounts and preferences.
- Improve our website, products, and shopping experience.
- Protect our store against fraud, misuse, and unauthorised activity.
- Send promotional communications where permitted by law and, where required, with your consent.
- Comply with legal obligations and respond to lawful requests.
You may opt out of promotional emails using the unsubscribe option provided in those emails. We may still send necessary transactional messages about orders or accounts.
4. How We Share Information
We may share personal information with third parties when necessary to operate our store, including:
- Shopify: To host and operate our online store.
- Payment providers: To process payments and help prevent fraudulent transactions.
- Delivery partners: To ship and deliver your orders.
- Service providers: To provide technical support, website analytics, customer service, or other business services.
- Advertising and marketing partners: Where applicable and permitted by law, to help us promote our products.
- Legal authorities: When disclosure is required by law or reasonably necessary to protect our legal rights and the safety of our customers.
We do not sell your personal information for money. Third-party service providers may process information according to their own privacy policies.
5. Shopify and Third-Party Services
Our store is hosted by Shopify. Information submitted through our store may be processed by Shopify and its service providers to operate, maintain, and improve the shopping experience.
Some service providers may process information outside India. Where applicable, such processing is subject to the relevant service provider's terms and applicable law.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not control. Please review their privacy policies before sharing personal information with them.
6. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and support relevant advertising where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Data Security and Retention
We use reasonable measures designed to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes, and meeting legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may request to:
- Access personal information we hold about you.
- Correct inaccurate personal information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing relies on consent.
- Opt out of promotional communications.
We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or for legitimate business purposes.
To submit a privacy request, contact us using the details in the Contact section below.
9. Children's Privacy
Our store is not intended for children who are not legally permitted to make purchases or use the services independently under applicable law. We do not knowingly collect personal information from children in violation of applicable law. A parent or legal guardian may contact us if they believe a child has provided personal information improperly.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, services, or legal obligations. The revised version will be published on this page with an updated date.
11. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, contact us:
Business: NexCartique
Email: contact@nexcartique.in
Website: https://nexcartique.in
Location: Wayanad, Kerala, India
We will review privacy-related requests and respond in accordance with applicable law.