Refund policy

Return, Refund and Cancellation Policy

Last updated: October 10, 2026

At NexCartique, we want you to have a smooth and satisfactory shopping experience. Please read our return, refund and cancellation policy below.

1. Return Window

Eligible products may be returned within 7 days of delivery. Please contact us within this period to request a return.

Items should generally be unused, undamaged, and returned with their original packaging, tags and accessories, where applicable.

Product-specific restrictions may apply where clearly disclosed, subject to applicable consumer protection laws.

2. How to Request a Return

To request a return, email contact@nexcartique.in within 7 days of delivery.

Please include:

- Your order number

- The product you wish to return

- The reason for your request

- Photographs, if the item is damaged, defective or incorrect

Our support team will review your request and provide instructions. Please contact us before sending an item back.

3. Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. If you receive a damaged, defective, incorrect or not-as-described product, contact us as soon as possible.

We will review the issue and arrange an appropriate resolution in accordance with applicable law. Your legal consumer rights are not restricted by the standard return conditions.

4. Non-Returnable Products

Certain products may be excluded from change-of-mind returns for legitimate hygiene, safety, personal-use or other product-specific reasons. Any applicable restrictions will be disclosed on the product page, subject to applicable law.

These exclusions do not remove rights relating to defective, incorrect or not-as-described products where remedies are required by law.

5. Exchanges

Exchanges are subject to product availability and applicable law. Contact us at contact@nexcartique.in before returning an item to discuss the available options.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@nexcartique.in with your order number.

Cancellation requests depend on the order's processing and shipping status and applicable law. If an order has already shipped, our return process may apply.

7. Refunds

Once a returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method unless otherwise agreed or legally required. Processing times may vary depending on your bank or payment provider.

Any refund required by applicable law will be handled in accordance with that law.

8. Return Shipping

For eligible change-of-mind returns, customers may be responsible for return shipping costs, where permitted by applicable law and disclosed before the return is arranged.

For damaged, defective, incorrect or not-as-described products, return shipping and other remedies will be handled in accordance with applicable law.

9. Contact Us

For return, refund, exchange or cancellation enquiries, contact:

NexCartique Customer Support

Email: contact@nexcartique.in

Website: https://nexcartique.in