Shipping policy
Shipping Policy — NexCartique
Last updated: October 10, 2026
At NexCartique, we aim to provide a smooth and reliable delivery experience. Please read our shipping policy before placing an order.
1. Order Processing
Orders are processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, and other operational factors.
Orders are generally dispatched within 1–3 business days, unless a different timeframe is mentioned on the product page or communicated to the customer.
2. Shipping and Delivery
Delivery timelines depend on the delivery location, courier service, product availability, and other factors.
The estimated delivery timeframe will be communicated at checkout, on the product page, or through order updates wherever available. Delivery estimates are not guaranteed and may vary in exceptional circumstances.
3. Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase. Additional charges, if applicable, will be communicated before the order is placed.
4. Order Tracking
Where tracking is available, customers will receive tracking details after their order has been dispatched. Tracking updates may take some time to appear in the courier's system.
5. Delivery Delays
Delivery may occasionally be delayed due to courier operations, weather conditions, public holidays, incorrect or incomplete addresses, or other circumstances beyond our reasonable control.
If your order appears delayed, please contact us so we can assist you.
6. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping details when placing an order. Incorrect or incomplete addresses may result in delivery delays or failed delivery attempts.
If a shipment is returned to us, we will contact the customer to discuss the available options, subject to applicable law and our Return and Refund Policy.
7. Damaged, Missing, or Incorrect Items
Please inspect your order upon delivery. If an item is damaged, missing, defective, or different from what you ordered, contact us promptly with your order details and relevant photographs, if available.
We will review the issue and assist in accordance with our Return and Refund Policy and applicable law.
8. Contact Us
For shipping questions, order updates, or delivery assistance, please contact:
Business: NexCartique
Email: contact@nexcartique.in
Website: https://nexcartique.in
Location: Wayanad, Kerala, India
We aim to respond to customer enquiries as promptly as possible.